1Win Privacy Policy

Get acquainted with the 1win privacy policy.


The Privacy Policy is the document that governs all services to which 1Win com customers have access. These services include all websites created and operated by us, 1Win apk for all types of devices, and all services provided through them. For ease of reference, the term “Services” will be used throughout this Privacy Policy. 

This Privacy Policy specifies the main points related to so-called “Personal Data”. When we use this term, we mean all of the customer’s personal data that is provided by the customer and that we have collected from the customer: full name, date of birth, address of residence, phone number, e-mail, payment history, betting and gaming history, payment details, chat history, contacting 1Win Technical Support, and so on. If you are not a registered user and we cannot identify you, this Privacy Policy does not apply. 

In some cases, we may need to change, update, delete items, add items, etc. in order to keep the Privacy Policy up to date. If the changes are significant, we will notify every user by email or notifications in our websites and applications. However, we encourage you to check the Privacy Policy from time to time.

Collected Personal Data

By using our Services, each client agrees to the collection, processing and storage of Personal Data. The collection can be done in two ways: the information provided by the customer and the information that we collect. Let’s look at each of these types of information collected separately.

Legal Basis for the Processing of Personal Data

The processing of Personal Data collected by 1Win clients may only take place if there is a legitimate reason to do so. Such legal grounds are Performance of Contract, Legal Obligation, Legitimate Interests and Your Consent – these are mandated by current data protection legislation.

Where the Personal Data May Be Shared

The transfer of Personal Data to our customers is only necessary in certain special cases. Only the following third parties may be recipients of Personal Data: 

  • Companies in our group of companies;
  • Government agencies, law enforcement agencies, courts, regulators, fraud prevention agencies and other similar third parties. The Personal Data of our customers may be disclosed to them if 1Win has a need to do so to comply with applicable laws or regulations. It is also possible to do so to protect 1Win’s legal rights. In the event that we transfer your information pursuant to this paragraph, we will notify you if it is possible and appropriate to do so;
  • Affiliates and others who have introduced you to us;
  • Third parties who are our partners or who assist us in providing our services. Such parties include those who conduct payment transactions, provide the functionality to our Services, handle marketing and the like;
  • Other parties if we have your consent to do so.

International Data Transfers

When we transmit and process Personal Data, it may be transmitted to and processed in countries other than your own. Such countries may have different laws from what you are used to seeing. If your Personal Data is processed in another country, we take precautions to protect your Personal Data.

For residents of Canada, this means that your Personal Data may be transferred outside the country. Where your Personal Data is transferred outside Canada, we will ensure that the transfer mechanisms in place comply with Personal Data Protection requirements.


Protecting Personal Data is one of the most important missions of 1Win. Various practices, technical tools and organisational measures have been developed for this purpose:

  • Restricting access to Personal Data. Only some of our employees, contractors and agents who need this information to process it have partial access to our customers’ Personal Data. In general, all Personal Data may not be used by anyone for personal purposes;
  • Encryption of Personal Data. Personal Data is encrypted during transmission, storage and transfer from one Personal Data processing centre to another for backup and replication. This is done using the standard TLS (Transport Layer Security) protocol;
  • Secure Personal Data processing centres.1Win Servers are hosted in professional hosting centres that provide a high level of security and protection against physical access to our customers’ Personal Data. Robust physical security measures have been developed and implemented: 24/7 monitoring, constant surveillance by security specialists and security audits and other measures. We also maintain geographically separated copies of information. This allows us to minimize the risk of data loss and ensures the smooth operation of our system. We believe our customers can have complete confidence in us, our infrastructure and other technology, as we do everything we can to ensure the highest level of security and reliability of our Services;
  • Network protection. We use multiple layers of control and access protection, including firewalls, intrusion protection systems and network separation, to ensure the security of our environment. All our security services are configured, monitored and maintained according to industry best practice. We continually improve and update our security systems to ensure a high level of protection;
  • Security monitoring. To ensure the greatest safety, 1Win security services constantly monitor system stability, event logs, notifications and alerts from all systems to identify threats as well as to address them.

Editing, Deleting and Storing of Personal Data

1Win customers have the option to delete certain Personal Data at any convenient time, certain Personal Data is deleted automatically, and certain Personal Data can be stored by us for a longer period if required. In case you delete your Personal Data, 1Win undertakes to ensure that all of it is deleted completely from our servers or saved only in an anonymised form. There are several ways for our users to modify or delete Personal Data that belongs to them. These methods are:

  • Editing Personal Data;
  • Deleting chat messages;
  • Deleting the 1Win account completely.

Once a user’s account is closed, all personal information about the user will be kept on file for 5 years. This is necessary to comply with 1Win’s legal and regulatory obligations and to protect the company from any legal action that may arise after the user’s account is closed.

Users’ Rights

Every 1Win user has certain rights that are associated with Personal Data. It is important to understand that not all of the following rights are absolute. User rights include: 

  • The right to know what Personal Data about you is collected, processed, used and stored by 1Win;
  • The right to correct, request correction and delete inaccurate Personal Data about you;
  • The right to access Personal Data about you and request a copy of it in a machine-readable format;
  • The right to object to the processing of your Personal Data if we do so in our legitimate interests. However, we may continue to do so if there is a legitimate reason or good reason to process Personal Data in our interests;
  • The right to withdraw consent previously given if it was required for the processing of Personal Data. However, we may continue to do so where there are reasonable legal grounds to do so;
  • The right to ask 1Win to delete your Personal Data including deleting your account. This is possible in several cases:
    • We have no need to process your Personal Data;
    • If you have revoked your consent for the processing of Personal Data and this was the only legitimate reason for the processing of Personal Data;
    • If you have objected to the processing of Personal Data and we no longer have a legal basis for processing it;
    • If your Personal Data has been subjected to processing unlawfully;
    • If deletion of your Personal Data is required by a Legal Obligation. 
  • The right to ask us to restrict the processing of Personal Data in certain circumstances;
  • The right to object to direct marketing. You may request this by emailing [email protected];
  • The right to lodge a complaint with your local data protection authority.

In order to exercise your rights regarding the processing of your Personal Data, you are invited to make changes to your account or to send a letter requesting the right by emailing [email protected]. Also, if you are dissatisfied with the way your Personal Data are handled when using 1Win Services, you can send a letter of complaint to the same email address. We will review your complaint as soon as possible and try to find a solution.

It is important to know that before we take any steps to satisfy a user’s right or complaint, we may require proof of the authenticity of your personal data.

Use of Google Analytics

We use Google Analytics to analyze user activity on our website. This tool helps us understand how often users visit our website, which pages are most important to users, and which other websites they have visited previously. However, we do not store or link the data in Google Analytics with the users’ personal information and Google Analytics only stores the IP address of the user on the day of the visit. Google Analytics will also set a cookie in your browser to identify you the next time you visit the site, but this cookie can only be used by Google. Google restricts the use and transfer of the information collected by Google Analytics in accordance with the Terms of Use and the Google Privacy Policy. If the user does not want their website activities to be tracked by Google Analytics, they can disable the cookies in their browser settings. For more information about Google Analytics, visit http://www.google.com/analytics/. Learn more about how Google uses cookies at https://policies.google.com/technologies/cookies.

SSL Encryption

The Secure Socket Layer (SSL) protocol and the 256-bit key are used to encrypt all important communications between users and our Services.